Business Change Consultant

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role: Join Sword Group as a Business Change Consultant and become a key player in shaping and supporting our enterprise customers improve their digital maturity and adopt modern ways of working. Your expertise will ensure that our customers have a user-centred approach to change and will directly influence the efficiency and success of our projects across the Energy, Public, and Finance sectors through enthusiastic adoption of new ways of working. Your role goes beyond training and communications; you will empower teams by taking them on a journey to behavioural change, digital maturity, collaboration and innovation. Your attention to detail and proactive mindset will drive productivity improvement, optimise working practices and foster a more collaborative and inclusive working culture.

The role involves a mix of strategic planning, business stakeholder engagement, training and adoption management, and hands-on support to ensure that new systems, processes and ways of working are effectively adopted within an organisation.

An Business Change Consultant is responsible for several key activities:

• Business Change Management: Designing, planning and delivering change management aligned to customer needs and capabilities to deliver value-add business outcomes such as the adoption of new solutions, improving digital skills and driving modern ways of working.
• Business Impact Assessment: Conducting readiness assessments, gathering working practices and requirements, assessing business change and digital skill capabilities and identifying risks and opportunities to factor into change planning.
• Communications and Campaigns: Specifying and designing change and adoption collateral, developing and delivering targeted and measurable communication plans and campaigns, and providing knowledge transfer to change agents.
• Executive Engagement: Engaging with executive teams and key stakeholders to understand needs and ensure alignment and support for change and adoption initiatives.
• Digital Skills Maturity: Assessing the maturity of Digital Skills across customer organisations and teams to shape requirements for change and adoption planning and developing learning paths that incorporate training content, events, change community development and collateral to support adoption of new ways of working.
• Collaboration: Working closely with customer stakeholders and in-house communications and change management teams to ensure successful adoption and business outcomes.

Here are the key skills and experience relevant to this role:

• PROSCI ADKAR Certification or experience
• Excellent written communication and presentation skills
• Excellent presentation and stakeholder engagement skills
• Excellent workshop design and delivery skills including focus groups and envisioning workshops
• Excellent knowledge of Microsoft 365 tools and capabilities
• Experience assessing and developing Personas based on organisational needs
• Training design and learning path development experience on Microsoft Teams and Microsoft Office Suite of tools
• Classroom Training and Webinar Training design and delivery experience
• Microsoft Copilot knowledge and experience preferable

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here’s what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.