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- Tasks: Provide top-notch network support and troubleshoot issues in a dynamic team environment.
- Company: Join Sword, a leading tech solutions provider in the Energy, Public, and Finance sectors.
- Benefits: Enjoy competitive salary, flexible working, and a fantastic benefits package.
- Why this job: Kickstart your career with training opportunities and a clear path for progression.
- Qualifications: Customer-focused, with basic knowledge of networking and troubleshooting skills.
- Other info: Work in a state-of-the-art facility with a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow. Our services are supported by our secure and dedicated Network Operations Centre facility, operated by our security cleared engineering team.
Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.
You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.
Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.
Successful candidates will benefit from training and development including:
- Opportunities to develop your skills across a wide range of Cisco and other products
- Support to work towards well recognised qualifications, eg; Cisco, CCNA
- Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant
Requirements
To be considered for this opportunity you will be able to demonstrate:
- Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
- Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
- Knowledge of troubleshooting network faults
- Basic knowledge of Cisco and Palo Alto Networks technologies
- Basic understanding of circuit types such as ADSL & Ethernet
- Basic understanding of routing and switching
- CCNA certification would be an advantage but not essential
Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.
Benefits
At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a competitive salary, here's what you can expect as part of our benefits package:
- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.
L1 Network Support Analyst (Hiring Immediately) in Bellshill employer: Sword Group
Contact Detail:
Sword Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Network Support Analyst (Hiring Immediately) in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sword and its values. Understanding their mission in the Energy, Public, and Finance sectors will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and be ready to discuss your experience with Cisco and network technologies. You might even want to run through some common scenarios or problems you could face as an L1 Network Support Analyst.
✨Tip Number 3
Show off your communication skills! Since this role involves excellent customer-facing communication, think of examples where you've successfully resolved issues or helped customers in the past. This will demonstrate your ability to deliver that first-class experience Sword is looking for.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Sword careers page. It’s the best way to ensure your application gets the attention it deserves, and who knows, you might just land that dream job with us!
We think you need these skills to ace L1 Network Support Analyst (Hiring Immediately) in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the L1 Network Support Analyst role. Highlight any relevant technical knowledge, especially around Cisco and network troubleshooting, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background makes you a great fit for our team. Don’t forget to mention why you’re excited about working at Sword!
Show Off Your Communication Skills: Since this role involves excellent customer-facing communication, make sure your application showcases your ability to communicate clearly and effectively. We want to see that you can deliver a first-class experience to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team at Sword!
How to prepare for a job interview at Sword Group
✨Know Your Tech Basics
Brush up on your knowledge of Cisco and Palo Alto Networks technologies, as well as circuit types like ADSL and Ethernet. Being able to discuss these topics confidently will show that you're serious about the role and understand the technical requirements.
✨Show Off Your Customer Skills
Since this role involves excellent customer-facing communication, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories.
✨Demonstrate Problem-Solving Ability
Be prepared to discuss how you approach troubleshooting network faults. You might even want to think through a few hypothetical scenarios and how you would resolve them. This will highlight your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like in the NOC. This shows your genuine interest in the role and helps you assess if it's the right fit for you.