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- Tasks: Lead service delivery and ensure top-notch customer satisfaction across various sectors.
- Company: Sword, a leader in business technology solutions with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a strategic partner, driving customer success and making a real impact.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
- Other info: Join a passionate team dedicated to transforming businesses through technology.
The predicted salary is between 36000 - 60000 £ per year.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
As a Service Delivery Manager, you will play a pivotal role in ensuring the seamless delivery of services and maximising customer satisfaction. Reporting to the IT Operations Lead, you will be responsible for all operational service delivery activities across your assigned customers, including service quality, financial performance, and staff management. This role combines service delivery leadership with customer success expertise. You will act as a strategic partner to our clients, aligning Sword's value proposition to their business goals, while bridging the gap between strategic intent and operational execution. Through strong stakeholder engagement, continuous improvement, and innovative service delivery, you will drive long‑term customer success and business growth.
Key Responsibilities
- Oversee end‑to‑end service delivery from sales transition through to go‑live and ongoing operations.
- Manage internal project deliveries, ensuring alignment to agreed timelines, quality standards, and outcomes.
- Ensure services are delivered in line with agreed SLAs and KPIs, proactively identifying risks and opportunities for improvement.
- Act as the primary escalation point for service delivery issues, ensuring timely resolution and customer satisfaction.
- Anticipate future customer demand and integrate this into capacity and resource planning.
- Build and maintain strong relationships with customers, acting as a trusted advisor and client advocate.
- Chair service delivery meetings and manage governance in line with customer requirements.
- Provide performance insight through metrics, analytics, and reporting, supporting informed decision‑making.
- Champion Sword's culture and values with customers, partners, suppliers, and internal teams.
- Manage operational costs in line with company financial controls.
Service Delivery Manager in Aberdeen employer: Sword Group
Contact Detail:
Sword Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Aberdeen
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and how they align with your skills. This will help you showcase how you can drive customer success and improve service delivery at Sword.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed service delivery challenges in the past. Highlight your ability to build relationships and drive improvements, as these are key for a Service Delivery Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Service Delivery Manager in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your experience in service delivery, customer success, and stakeholder management to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how you can drive customer success. Be specific about how your past experiences relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in service delivery or improved processes. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sword Group
✨Know Your Stuff
Make sure you understand Sword's business model and the sectors they operate in. Familiarise yourself with their approach to service delivery and how they leverage technology to solve client problems. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead teams and manage projects effectively. Prepare examples from your past experiences where you've successfully overseen service delivery or resolved issues, highlighting your strategic thinking and stakeholder engagement.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle service delivery challenges. Think of specific scenarios where you've had to manage risks or improve service quality, and be ready to discuss the outcomes and what you learned.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about Sword's culture, values, and future goals. This not only shows your interest but also helps you gauge if the company aligns with your own values and career aspirations.
