Business Relationship Manager in Aberdeen

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. This is a Hybrid role and can be based in Aberdeen, Perth or Glasgow.

Responsibilities

• Serve as a trusted partner to stakeholders, driving value by leveraging technology, optimising processes, and ensuring cost‑effective, high‑quality service delivery across complex projects and programmes.
• Serve as the primary liaison between the business and service teams, ensuring a clear understanding of objectives and priorities.
• Build strong, trusted relationships with senior leaders, operational stakeholders and external stakeholders.
• Lead regular business reviews, value discussions, and roadmap sessions.
• End‑to‑end requirements gathering, discovery, and analytical activities for complex initiatives.
• Take ownership of the demand planning lifecycle, translating business needs into prioritised, well‑defined IT initiatives that support strategic goals.
• Conduct workshops, process mapping, and impact assessments.
• Translate business needs into detailed functional and non‑functional requirements.
• Manage a portfolio of IT and business initiatives, ensuring alignment with strategic goals and regulatory obligations.
• Develop business cases, cost/benefit analysis, and solution options.
• Support project governance, sprint planning (if Agile), and solution validation.
• Ensure that business teams are fully represented during design and decision processes.
• Lead or contribute to testing phases, including UAT planning, execution, and defect management.

Qualifications

• Proven experience as a Business Relationship Manager, Senior Business Analyst, or similar business‑facing role.
• Desirable experience within utilities, energy or infrastructure industries.
• Strong process mapping, and analytical toolkit.
• Demonstrated ability to influence and engage stakeholders at all levels.
• Experience working with IT, operational, and customer service teams.
• Excellent communication, facilitation, and documentation skills.
• Strong relationship builder.
• Highly organised, with the ability to prioritise effectively.
• Customer‑centric mindset with a drive for improving service and operations.
• Familiarity with governance frameworks, roadmapping, and strategic planning.
• Ability to manage multiple priorities and balance tactical and strategic needs.
• Ability to translate complex business requirements into clear, actionable IT deliverables.

Benefits

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.

Culture & Equality

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.