Swoop Recruitment seeks a Contact Centre Operations Manager to lead its inbound customer contact operation, including telephone and live chat. This is a hands-on leadership role with ownership of performance, service levels and a strong focus on customer journeys.
You will coach and develop around 30 contact centre professionals, shape culture, and collaborate with the COO to evolve the operation and strategy for a consistent, high-quality customer experience.
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Remote Contact Centre Operations Lead in Stockport employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
