Swoop Recruitment in the United Kingdom is seeking a Contact Centre Operations Manager to lead an inbound customer contact operation, including telephone and live chat, with a team of around 30 FTE. Reporting to the COO, you will shape the customer journey, drive performance against KPIs, and foster a high‑performance, customer‑obsessed culture across a remote, omnichannel environment.
This is a hands-on leadership role offering a competitive salary and the opportunity to influence strategic
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Remote Inbound Contact Centre Leader - 30 Staff employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
