Swoop Recruitment is partnering with a forward-thinking, customer-focused business to appoint a Contact Centre Operations Manager to lead its inbound customer contact operation.
The role is UK-based, remote, full-time and reports to the COO, overseeing an inbound team of around 30 FTE across telephone and live chat. You will shape the customer journey and drive performance improvements.
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Remote Contact Centre Ops Leader | Customer Experience employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
