Swoop Recruitment is seeking a Contact Centre Operations Manager to lead an inbound customer contact operation in the UK, with responsibility for ~30 FTE across telephone and live chat. You will shape the customer experience, drive service levels and performance, and partner with the COO on strategy and improvements.
The role demands hands-on leadership, a track record of coaching teams, and a passion for continuous improvement in customer journeys and processes.
#J-18808-Ljbffr
Remote Contact Centre Operations Leader employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
