Swoop Recruitment is seeking a Contact Centre Operations Manager to lead an inbound customer contact operation from the UK, remotely. The role oversees a team of around 30 FTE, guiding day-to-day performance across telephone and live chat to deliver exceptional service.
You will report to the COO and shape the wider customer contact strategy, driving improvements in processes, friction reduction and customer journeys while cultivating a high-performing culture.
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Remote Contact Center Operations Lead employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
