Swoop Recruitment is recruiting a Contact Centre Operations Manager for a remote UK role. You will lead an inbound customer contact operation and manage a circa 30 FTE team across telephone and live chat to deliver exceptional service.
You will drive omnichannel customer journeys, coach leaders, and partner with the COO to shape operations and performance improvements. A hands-on leadership style is essential.
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Remote Contact Centre Ops Lead - 30-Seat Team, Impactful in Preston employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
