Swoop Recruitment is supporting a forward-looking, customer-focused business in appointing a Contact Centre Operations Manager to lead its inbound customer contact operation.
This hands-on leadership role manages around 30 FTE across telephone and live chat, shaping the customer journey and reporting to the COO. The role offers £45,000-£55,000 with a bonus up to 25% and remote UK work options.
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Remote Contact Center Operations Leader in Portsmouth employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
