Swoop Recruitment is partnering with a forward-thinking, customer-focused business to appoint a Contact Centre Operations Manager to lead its inbound customer contact operation. You’ll oversee an inbound team of around 30 FTE across telephone and live chat, reporting directly to the Chief Operating Officer and helping shape the wider customer contact strategy.
This hands-on leadership role requires building a high-performing team, improving the customer journey and delivering consistently
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Remote Contact Centre Operations Leader | CX & People-first in Plymouth employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
