Swoop Recruitment in the United Kingdom is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation, overseeing an approximate 30 FTE team and driving a high-performing, omnichannel service.
Reporting to the COO, you will shape the customer journey, manage performance against SLAs, champion process improvements and develop future leaders, while ensuring exceptional customer outcomes across phone and live chat.
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Remote Contact Centre Operations Leader (Omnichannel) in Newcastle upon Tyne employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
