Swoop Recruitment is seeking a dedicated Contact Centre Operations Manager to lead an inbound customer contact operation across UK remote channels. You will manage around 30 FTE and shape the customer journey, ensuring high performance and customer satisfaction.
This hands-on leadership role requires strong people leadership, operational rigour and a drive to continuously improve. A salary £45k-£55k with a bonus opportunity up to 25% is offered.
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Remote Contact Centre Operations Leader in Milton Keynes employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
