Swoop Recruitment in the United Kingdom seeks a Contact Centre Operations Manager to lead its inbound customer contact operation. This hands-on leadership role oversees around 30 FTE, covering telephone and live chat, with a focus on customer experience and continuous improvement.
Reporting to the COO, you will shape the customer journey, develop high-performing teams, manage performance and attendance, and drive resource planning and cross-functional collaboration.
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Remote Contact Center Operations Leader in Liverpool employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
