Swoop Recruitment is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation. You will oversee an around 30 FTE team across telephone and live chat, shaping process, performance and the customer journey.
You will report to the COO, drive improvements, develop future leaders and ensure a seamless omnichannel experience for customers. A hands-on, people-first approach is essential.
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Inbound Contact Center Manager | Customer-Obsessed Ops employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
