Job Description
🌟 Customer Experience Coordinator – Step Into a Career in Property Management 🌟
Are you a customer service pro looking for a fresh challenge in a fast-paced, people-focused industry?
We’re working with one of London’s leading estate agencies, and they’re on the lookout for a Customer Experience Coordinator to join their Norbury office. This is a fantastic opportunity to step into the world of Property Management, where your communication skills, organisation, and problem-solving abilities will shine.
You don’t need direct property experience – just a solid background in customer service (2+ years), a proactive attitude, and the desire to grow your career in a thriving industry.
📍 Location: Norbury Office, South London
🕒 Hours: Monday – Friday, 9am – 5:30pm (hybrid working after training)
💼 Contract: Full-time, Permanent
💷 Salary: £25,000 – £30,000 DOE + bonuses
What You’ll Be Doing:
- Acting as the main point of contact for clients, providing timely and professional support
- Helping manage the journey of tenants and landlords from start to finish
- Coordinating maintenance requests, inspections, and service updates
- Supporting the wider property management team and learning from experienced mentors
- Developing into a fully-fledged Property Manager (with training + career progression)
What We’re Looking For:
- 24 months of experience in a customer service, administrative or client-facing role
- Confident communicator, both written and verbal
- Strong organisational skills and attention to detail
- Willingness to learn and take on new responsibilities
- A team player with a positive, can-do mindset
Why This Role?
- Career progression into Property Management – a high-demand, rewarding profession
- Ongoing training & ARLA qualification fully supported
- Fantastic culture: inclusive, collaborative, and full of personality
- Great perks, bonuses, and legendary social events
📩Apply now to kickstart a long-term career in property – no prior industry experience needed!
Customer Service Representative in Croydon employer: Swoop Recruitment
Join a leading estate agency in Norbury, where your customer service expertise will be valued and nurtured in a vibrant, people-focused environment. With a strong emphasis on career progression into Property Management, you will benefit from ongoing training, an inclusive culture, and exciting social events that make work enjoyable. This is not just a job; it's a pathway to a rewarding career in a thriving industry.
