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- Tasks: Be the go-to person for clients, managing their property journey with care.
- Company: Join one of London’s top estate agencies and thrive in property management.
- Benefits: Enjoy hybrid working, bonuses, and a vibrant company culture.
- Why this job: Step into a rewarding career with growth opportunities and supportive training.
- Qualifications: 2+ years in customer service; strong communication and organisational skills required.
- Other info: No prior property experience needed; just bring your positive attitude!
The predicted salary is between 20000 - 24000 £ per year.
Are you a customer service pro looking for a fresh challenge in a fast-paced, people-focused industry? We’re working with one of London’s leading estate agencies, and they’re on the lookout for a Customer Experience Coordinator to join their Norbury office. This is a fantastic opportunity to step into the world of Property Management, where your communication skills, organisation, and problem-solving abilities will shine.
Location: Norbury Office, South London
Hours: Monday – Friday, 9am – 5:30pm (hybrid working after training)
Contract: Full-time, Permanent
Salary: £25,000 – £30,000 DOE + bonuses
What You’ll Be Doing:
- Acting as the main point of contact for clients, providing timely and professional support
- Helping manage the journey of tenants and landlords from start to finish
- Coordinating maintenance requests, inspections, and service updates
- Supporting the wider property management team and learning from experienced mentors
- Developing into a fully-fledged Property Manager (with training + career progression)
What We’re Looking For:
- 24 months of experience in a customer service, administrative or client-facing role
- Confident communicator, both written and verbal
- Strong organisational skills and attention to detail
- Willingness to learn and take on new responsibilities
- A team player with a positive, can-do mindset
Why This Role?
- Career progression into Property Management – a high-demand, rewarding profession
- Ongoing training & ARLA qualification fully supported
- Fantastic culture: inclusive, collaborative, and full of personality
- Great perks, bonuses, and legendary social events
Apply now to kickstart a long-term career in property – no prior industry experience needed!
Customer Service Representative employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the property management industry. Research common terms and processes, as this will help you speak confidently during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your previous customer service roles. Highlight how you've handled difficult situations or provided exceptional service to demonstrate your skills.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or methods you use to manage tasks effectively. This will reassure potential employers that you can handle the demands of the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially the 2+ years required. Use specific examples that demonstrate your communication skills, organisation, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the property management industry. Mention why you are interested in this position and how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as strong organisational skills, attention to detail, and a proactive attitude. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swoop Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled difficult situations or provided exceptional support to clients.
✨Demonstrate Your Organisational Abilities
Since the role involves coordinating various tasks, be prepared to discuss how you stay organised. Mention any tools or methods you use to manage your time and priorities effectively.
✨Express Your Willingness to Learn
The company values a proactive attitude and a desire to grow. Be sure to convey your enthusiasm for learning new skills and taking on new responsibilities within the property management field.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
