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For Companies At a Glance
- Tasks: Be the first point of contact for property enquiries and connect clients with brokers.
- Company: Join a prestigious global property brand in Central London.
- Benefits: Full-time role with competitive salary and exposure to luxury market.
- Why this job: Perfect for those passionate about customer service in a high-end environment.
- Qualifications: Experience in customer service or sales support is a plus.
- Other info: Exciting opportunity for career growth within a dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
We’re working with a prestigious, globally recognised property brand to build a brand-new customer service team based in their Central London office. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering outstanding service to join a fast‑paced, high‑end environment where you’ll be a key part of connecting clients to brokers and ensuring a seamless customer journey.
The role
- Acting as the first point of contact for incoming property enquiries
- Qualifying leads and connecting them with the appropriate broker
- Managing follow‑ups and ensuring exceptional customer service throughout the process
- Supporting brokers by keeping client information accurate and up to date
- Working to achievable KPIs to ensure quality communication and conversion
What we’re looking for
- Previous experience in customer service, client coordination, or sales support (property experience is a bonus but not essential)
- Excellent communication and organisational skills
- A proactive, confident, and professional manner
- Strong attention to detail and a genuine passion for delivering a luxury client experience
The details
- Full‑time, office‑based (Central London)
- Monday to Friday, 9am – 6pm plus 1 in 3 Saturdays (day off in lieu)
This is an exciting time to join a growing team within an iconic global brand, ideal for someone looking to combine their customer service skills with exposure to the luxury property market. If this sounds like the kind of challenge you’d thrive in, we’d love to hear from you!
Customer Service Representative employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients and brokers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining this exciting new team in Central London.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or client coordination roles you've had, and don’t forget to sprinkle in some examples of your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding service and how you can contribute to our new customer service team. Keep it professional but let your personality show through.
Showcase Your Attention to Detail: In a role where accuracy is key, make sure your application is free from typos and errors. Double-check everything before hitting send – we love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our prestigious property brand!
How to prepare for a job interview at Swoop Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the property brand you'll be working with. Understand their values, mission, and what sets them apart in the luxury market. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively handled client inquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to connect with clients seamlessly.
✨Highlight Your Attention to Detail
In this role, managing client information accurately is crucial. Be ready to discuss how you've maintained accuracy in previous roles, whether through meticulous record-keeping or double-checking your work. This will show that you understand the importance of detail in delivering exceptional service.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, simulating real-life customer interactions. Practise responding to common property enquiries and think about how you would qualify leads. This will help you feel more comfortable and showcase your proactive approach to customer service.
