Customer Service Representative

Customer Service Executive – Prime Property | Central London ✨

We’re working with a prestigious, globally recognised property brand to build a brand-new customer service team based in their Central London office.

This is a fantastic opportunity for someone with strong communication skills and a passion for delivering outstanding service to join a fast-paced, high-end environment where you’ll be a key part of connecting clients to brokers and ensuring a seamless customer journey.

The role:

• Acting as the first point of contact for incoming property enquiries
• Qualifying leads and connecting them with the appropriate broker
• Managing follow-ups and ensuring exceptional customer service throughout the process
• Supporting brokers by keeping client information accurate and up to date
• Working to achievable KPIs to ensure quality communication and conversion

What we’re looking for:

• Previous experience in customer service, client coordination, or sales support (property experience is a bonus but not essential)
• Excellent communication and organisational skills
• A proactive, confident, and professional manner
• Strong attention to detail and a genuine passion for delivering a luxury client experience

The details:

📍 Full-time, office-based (Central London)

🕘 Monday to Friday, 9am – 6pm plus 1 in 3 Saturdays (day off in Lieu)

💰 £30,000 – £34,000 basic + up to £4,000 OTE

🎯 KPI-based commission structure

🎉 25 days holiday + bank holidays

This is an exciting time to join a growing team within an iconic global brand, ideal for someone looking to combine their customer service skills with exposure to the luxury property market.

If this sounds like the kind of challenge you’d thrive in, we’d love to hear from you!