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- Tasks: Be the first point of contact for property enquiries and ensure exceptional customer service.
- Company: Join a prestigious, globally recognised property brand in Central London.
- Benefits: Competitive salary, KPI-based commission, 25 days holiday, and a dynamic work environment.
- Why this job: Combine your passion for customer service with exposure to the luxury property market.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Exciting opportunity to grow within a high-end, fast-paced team.
The predicted salary is between 30000 - 34000 £ per year.
We’re working with a prestigious, globally recognised property brand to build a brand-new customer service team based in their Central London office. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering outstanding service to join a fast-paced, high-end environment where you’ll be a key part of connecting clients to brokers and ensuring a seamless customer journey.
The role:
- Acting as the first point of contact for incoming property enquiries
- Qualifying leads and connecting them with the appropriate broker
- Managing follow-ups and ensuring exceptional customer service throughout the process
- Supporting brokers by keeping client information accurate and up to date
- Working to achievable KPIs to ensure quality communication and conversion
What we’re looking for:
- Previous experience in customer service, client coordination, or sales support (property experience is a bonus but not essential)
- Excellent communication and organisational skills
- A proactive, confident, and professional manner
- Strong attention to detail and a genuine passion for delivering a luxury client experience
The details:
- Full-time, office-based (Central London)
- Monday to Friday, 9am – 6pm plus 1 in 3 Saturdays (day off in lieu)
- £30,000 – £34,000 basic + up to £4,000 OTE
- KPI-based commission structure
- 25 days holiday + bank holidays
This is an exciting time to join a growing team within an iconic global brand, ideal for someone looking to combine their customer service skills with exposure to the luxury property market. If this sounds like the kind of challenge you’d thrive in, we’d love to hear from you!
Customer Service Representative employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to people in the property industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your communication skills and passion for customer service. Keep it concise but impactful!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous customer service roles or relevant experience that shows you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding service and how your communication skills make you a perfect fit for the role. Keep it concise but impactful!
Showcase Your Attention to Detail: In a role where accuracy is key, demonstrate your attention to detail in your application. Double-check for typos and ensure all information is correct. This will show us you’re serious about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Swoop Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the property brand. Understand their values, mission, and what sets them apart in the luxury market. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively handled client inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Your Proactive Approach
Highlight instances where you took the initiative to improve customer service or streamline processes. This role requires a proactive mindset, so be ready to discuss how you can contribute to a seamless customer journey and support brokers effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer service skills. Practise handling common property enquiries and think about how you would qualify leads and connect clients with brokers. This will help you feel more comfortable and showcase your abilities.
