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- Tasks: Guide sellers through their property sale journey and ensure compliance.
- Company: Join a high-growth property business in the heart of London.
- Benefits: Enjoy a competitive salary and be part of a supportive team.
- Why this job: Perfect for organised communicators who thrive in fast-paced environments.
- Qualifications: Experience in property customer service or admin is essential.
- Other info: Office-based role with opportunities for professional growth.
The predicted salary is between 24000 - 42000 £ per year.
Client Care Representative – Property Sales Support
Liverpool Street, London | Full-time, Office-based | £30,000 – £35,000
Are you experienced in property administration, compliance, or customer care?
We’re working with a high-growth property business in the City of London that helps homeowners achieve fast and stress-free property sales, whether that’s via direct purchase, investor sales, or open market routes.
They’re now looking for a Client Care Representative to join their close-knit team and take ownership of the early stages of the property journey. This is a perfect role for someone who enjoys being organised, thrives on communication, and has worked in roles like sales progression, property admin, or compliance support .
The Role:
- Be the first point of contact for sellers, guiding them through the sale journey and providing regular progress updates.
- Coordinate the onboarding of sellers with solicitors, chasing documents, and ensuring files are compliant and complete.
- Upload and prepare listings for the open market, arranging professional photography and floorplans.
- Carry out Anti-Money Laundering (AML) checks and make sure all compliance standards are met.
- Keep files and systems up to date, ensuring smooth progress from start to finish.
✅ You’ll Need:
- Experience in property customer service , sales progression , admin , or compliance .
- Great communication skills, you’re confident on the phone and organised in your follow-up.
- A proactive mindset and ability to manage a high volume of activity with accuracy and calm.
- Familiarity with property portals (e.g. Rightmove, Zoopla), CRM systems, and AML procedures.
Customer Care Representative employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the property market and current trends in London. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for sellers, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Get comfortable with property portals like Rightmove and Zoopla. Understanding how these platforms work will give you an edge when discussing listings and coordinating with sellers.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to handle the high volume of activity expected in this position.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property administration, customer care, or compliance. Use specific examples that demonstrate your skills in communication and organisation, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your familiarity with property portals and CRM systems, and explain how your proactive mindset will benefit their team.
Highlight Relevant Skills: In your application, emphasise your great communication skills and ability to manage high volumes of activity. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Care Representative role.
How to prepare for a job interview at Swoop Recruitment
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in property administration or customer care during the interview. Be prepared to discuss specific examples of how you've successfully managed client relationships and resolved issues.
✨Demonstrate Organisational Skills
Since the role requires a high level of organisation, come ready to explain how you keep track of multiple tasks and deadlines. You might want to share tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Property Portals
Before the interview, take some time to explore property portals like Rightmove and Zoopla. Being able to discuss these platforms and how they relate to the role will show your enthusiasm and understanding of the industry.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on Anti-Money Laundering (AML) procedures. Be ready to answer questions about compliance standards and how you ensure that all documentation is accurate and complete.
