Swoop Recruitment is partnering with a customer-focused business in Warrington to appoint a Contact Centre Operations Manager who will lead its inbound customer contact operation, including phone and live chat. Reporting to the COO, you will manage ~30 FTE, shape the customer journey, and drive improvements to service levels, quality and productivity.
This hands-on leadership role requires a track record of building high-performing teams and delivering consistent excellence in multichannel
#J-18808-Ljbffr
Remote, People-First Contact Centre Leader in Coalville employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
