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For Companies At a Glance
- Tasks: Lead operations and shape the future of a high-growth organisation.
- Company: Join a dynamic business undergoing rapid expansion and transformation.
- Benefits: Enjoy a competitive salary, bonuses, and long-term incentive plans.
- Why this job: Make a significant impact in a role that defines your career trajectory.
- Qualifications: Board-level experience in scaling complex, regulated organisations is essential.
- Other info: This is a unique opportunity to influence a business poised for growth.
The predicted salary is between 72000 - 108000 £ per year.
We’re supporting a dynamic, high-growth organisation on the appointment of a Chief Operating Officer (COO); a newly created, board-level role at the heart of a business undergoing rapid expansion and transformation.
Following significant investment in technology, infrastructure, and senior leadership, this is a rare opportunity to shape the operational future of one of the most ambitious businesses in its sector.
The Role
Reporting to the Group CEO, the COO will lead all central operations and play a critical role in building a scalable, efficient and high-performing platform. This role is responsible for designing and executing operational strategy across a network of acquired and organic business units, ensuring consistency, control, and compliance at every level.
Key areas of responsibility:
- Leading group-wide operational integration and optimisation
- Overseeing key central functions including systems, service delivery, data, reporting, compliance, and commercial partnerships
- Embedding a performance-led culture through clear metrics and operational discipline
- Driving service standards that support customer retention and long-term commercial value
- Leading regulatory oversight, risk management and audit across a complex group structure
- Developing and empowering high-performing teams aligned with group strategy
Your Profile
We’re looking for a strategic and hands-on operational leader with a background in scaling complex, regulated sales or service organisations. You’ll bring:
- Board-level leadership experience within a high-growth, multi-site environment
- A proven ability to unify operations across acquired or diverse business units
- Commercial acumen and a track record of improving performance and service standards
- Strong command of data, systems, controls and compliance in a regulated setting
- Gravitas and credibility with both internal and external stakeholders
- A collaborative, pragmatic leadership style with a bias for execution
This is a career defining opportunity to influence the trajectory of a business poised for significant future growth. This role offers a generous base salary and benefits, plus bonus opportunities and a compelling LTIP. If you’re ready to lead from the front, we’d love to hear from you.
Chief Operating Officer employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network with professionals in the industry, especially those who have experience in high-growth environments. Attend relevant conferences or seminars where you can meet potential colleagues or mentors who can provide insights into the role and the company.
✨Tip Number 2
Research the company's recent developments, particularly their investments in technology and infrastructure. Understanding their current operational challenges will allow you to tailor your discussions during interviews and demonstrate your strategic thinking.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your ability to unify operations across diverse business units. Highlight your achievements in improving performance and service standards to align with the expectations of the COO role.
✨Tip Number 4
Familiarise yourself with the regulatory landscape relevant to the organisation. Being well-versed in compliance and risk management will not only boost your confidence but also show your commitment to maintaining high operational standards.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your board-level leadership experience and your ability to unify operations across diverse business units. Use specific examples that demonstrate your commercial acumen and success in scaling complex organisations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your strategic vision aligns with their goals and how you can contribute to their operational future. Be sure to mention your experience in driving service standards and embedding a performance-led culture.
Highlight Relevant Achievements: When detailing your professional achievements, focus on quantifiable results that showcase your impact on performance and service standards. This could include metrics related to customer retention, operational efficiency, or successful integration of acquired businesses.
Prepare for Interviews: If selected for an interview, be ready to discuss your leadership style and how it aligns with the company's culture. Prepare to provide examples of how you've managed risk and compliance in previous roles, as well as how you've developed high-performing teams.
How to prepare for a job interview at Swoop Recruitment
✨Understand the Business Landscape
Before your interview, take the time to research the company’s current position in the market. Understand their competitors, recent developments, and how they plan to scale. This knowledge will help you demonstrate your strategic thinking and show that you're genuinely interested in the role.
✨Showcase Your Leadership Experience
As a COO, you'll need to exhibit strong leadership skills. Prepare examples from your past roles where you've successfully led teams through change or integration. Highlight your ability to unify operations across diverse business units and how you've driven performance improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Be ready to discuss specific scenarios where you've had to manage risk, ensure compliance, or improve service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Commercial Acumen
The role requires a strong understanding of commercial operations. Be prepared to discuss how you've previously improved performance metrics and service delivery. Show how your decisions have positively impacted the bottom line and customer retention.
