The client is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation in the UK, with responsibility for a team of around 30 FTE across telephone and live chat. Reporting to the COO, you will shape the customer journey and drive improvements to deliver exceptional service.
This hands-on leadership role requires a customer-obsessed, people-focused leader who can develop talent and foster a high-performance culture across the operation.
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Remote Inbound Contact Centre Leader in Cardiff employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
