Swoop Recruitment is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation in the UK, with remote work option. You will manage an inbound team of around 30 FTE, oversee telephone and live chat, and shape the wider customer contact strategy alongside the COO.
A hands-on, people-first leader who can drive performance, improve journeys and create a high-performing culture is essential.
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Remote Inbound Contact Center Operations Leader in Bournemouth employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
