Swoop Recruitment is supporting a forward-thinking, customer-focused business in appointing a Contact Centre Operations Manager to lead its inbound customer contact operation across the UK, including remote delivery. You’ll manage an inbound team of around 30 FTE, overseeing day-to-day performance across telephone and live chat while shaping the wider customer contact strategy.
This hands-on leadership role requires a track record of improving processes, coaching talent and driving service
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Remote Contact Centre Operations Leader in Bolton employer: Swoop Recruitment
Join a dynamic and innovative company that prioritises customer satisfaction and employee development. As a Contact Center Operations Manager, you'll benefit from a supportive work culture that encourages collaboration and continuous improvement, alongside competitive compensation and performance bonuses. With opportunities for personal growth and the chance to shape a high-performing team, this remote role offers a fulfilling career path in a forward-thinking environment.
