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- Tasks: Ensure upholstered products meet quality standards and manage claims efficiently.
- Company: Swoon is a vibrant online furniture brand focused on distinctive designs and customer obsession.
- Benefits: Enjoy flexible working, competitive salary, share options, and extra days off for your birthday and volunteering.
- Why this job: Join a small, ambitious team where your contributions directly impact the customer experience and brand growth.
- Qualifications: Ideal candidates are organised, detail-oriented, and have experience in quality standards or furniture production.
- Other info: Work from home with opportunities for team workshops and co-working spaces.
The predicted salary is between 28800 - 43200 £ per year.
Upholstery Quality and Claims Coordinator
Upholstery Quality and Claims Coordinator
3 weeks ago Be among the first 25 applicants
Why join us?
Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.
Why join us?
Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.
We\’re an online-only furniture brand that\’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast.
Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we\’re just getting started…
Upbeat, ambitious and collaborative – that\’s us. We\’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we\’re the place for you. We\’ve made flexible working a permanent thing. Right now, the team works from home but we\’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that\’s fine too.
What We\’re Looking For
We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it\’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.
We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.
Key Responsibilities:
- Ensure all upholstered products meet internal quality standards before dispatch
- Log all QC inspections on the designated platform
- Conduct spot check QC visits at UK and EU manufacturers
- Report all manufacturing defects to manufacturers
- Submit and follow up on claims for manufacturing defects
- Maintain all required compliance documentation
Personal Attributes:
- Organised, proactive, and reliable
- Works well independently and in teams
- Quality-driven with a strong work ethic
- Passionate about design and furniture
- Flexible and adaptable
Requirements
- Understanding of quality standards and inspection protocols
- Experience in manufacturing or furniture production
- Strong documentation and reporting skills
- Attention to detail and analytical thinking
- Effective communication and team collaboration
Benefits
- Competitive salary
- Share options programme
- Wellbeing allowance
- Pension scheme
- Opt in private medical cover
- Your birthday as an additional day off
- A day off for volunteer/community work
- Free furniture on each anniversary of employment
- Increasing holiday allowance with tenure
- Friends & family discount
Liked what you read and keen to join us? Send us your application and we will get in touch very soon!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Manufacturing
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Industries
IT Services and IT Consulting
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Upholstery Quality and Claims Coordinator employer: Swoon
Contact Detail:
Swoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upholstery Quality and Claims Coordinator
✨Tip Number 1
Familiarise yourself with upholstery quality standards and inspection protocols. Understanding these will not only help you in the role but also show us that you're serious about the position.
✨Tip Number 2
Network with professionals in the furniture manufacturing industry. Engaging with others can provide insights into best practices and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Demonstrate your attention to detail by preparing examples of how you've successfully managed quality control or claims in previous roles. This will highlight your relevant experience and make you stand out.
✨Tip Number 4
Show your passion for design and furniture by staying updated on current trends and innovations in the industry. This enthusiasm can resonate well with us during discussions and interviews.
We think you need these skills to ace Upholstery Quality and Claims Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Upholstery Quality and Claims Coordinator. Highlight your relevant experience in quality control and claims management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, organisational skills, and any experience in furniture production or quality standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for design and furniture, as well as your proactive approach to quality assurance. Use specific examples from your past work to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Swoon
✨Know Your Quality Standards
Familiarise yourself with the quality standards and inspection protocols relevant to upholstery. Be prepared to discuss how you would ensure that products meet these standards before dispatch.
✨Showcase Your Organisational Skills
As a Quality and Claims Coordinator, being organised is key. Bring examples of how you've managed documentation and reporting in previous roles, highlighting your attention to detail.
✨Demonstrate Your Passion for Design
Swoon values a passion for design and furniture. Be ready to share your thoughts on current trends in the furniture industry and how they influence quality and customer satisfaction.
✨Prepare for Team Collaboration Questions
Since the role involves working both independently and as part of a team, think of examples where you've successfully collaborated with others. Highlight your effective communication skills and adaptability.
