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- Tasks: Ensure quality of upholstered products and manage claims efficiently.
- Company: Swoon is a vibrant online furniture brand focused on unique designs and customer satisfaction.
- Benefits: Enjoy flexible working, competitive salary, share options, and extra days off for your birthday and volunteering.
- Why this job: Join a dynamic team where your contributions directly impact customer experience and product quality.
- Qualifications: Experience in manufacturing or furniture production with strong attention to detail and communication skills.
- Other info: Work remotely with occasional workshops in London; perfect for those who thrive in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Upholstery Quality and Claims Coordinator Get AI-powered advice on this job and more exclusive features. Why join us? Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere. Why join us? Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere. We\’re an online-only furniture brand that\’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we\’re just getting started… Upbeat, ambitious and collaborative – that\’s us. We\’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we\’re the place for you. We\’ve made flexible working a permanent thing. Right now, the team works from home but we\’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that\’s fine too. What We\’re Looking For We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it\’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens. We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect. Key Responsibilities: Ensure all upholstered products meet internal quality standards before dispatch Log all QC inspections on the designated platform Conduct spot check QC visits at UK and EU manufacturers Report all manufacturing defects to manufacturers Submit and follow up on claims for manufacturing defects Maintain all required compliance documentation Personal Attributes: Organised, proactive, and reliable Works well independently and in teams Quality-driven with a strong work ethic Passionate about design and furniture Flexible and adaptable Requirements Understanding of quality standards and inspection protocols Experience in manufacturing or furniture production Strong documentation and reporting skills Attention to detail and analytical thinking Effective communication and team collaboration Benefits Competitive salary Share options programme Wellbeing allowance Pension scheme Opt in private medical cover Your birthday as an additional day off A day off for volunteer/community work Free furniture on each anniversary of employment Increasing holiday allowance with tenure Friends & family discount Liked what you read and keen to join us? Send us your application and we will get in touch very soon! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Swoon by 2x London, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago Stowmarket, England, United Kingdom 2 days ago Evening Document Production Specialist (Remote, Part Time – 4pm to 9pm) Desktop Investigator – Domestic Fraud Claims Newport Pagnell, England, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Upholstery Quality and Claims Coordinator employer: Swoon
Contact Detail:
Swoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upholstery Quality and Claims Coordinator
✨Tip Number 1
Familiarise yourself with the latest quality standards and inspection protocols in the furniture industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to quality during any discussions.
✨Tip Number 2
Network with professionals in the furniture manufacturing sector. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Swoon.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed quality control processes in previous roles. Be ready to discuss these experiences in detail during interviews.
✨Tip Number 4
Research Swoon's product range and design philosophy. Understanding their unique approach to furniture design will allow you to align your passion for design with their mission, making you a more attractive candidate.
We think you need these skills to ace Upholstery Quality and Claims Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Upholstery Quality and Claims Coordinator position. Tailor your application to highlight relevant experience in quality control and furniture production.
Craft a Strong CV: Your CV should clearly showcase your organisational skills, attention to detail, and any relevant experience in manufacturing or quality assurance. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your passion for design and furniture, and explain why you want to work with Swoon. Highlight specific experiences that demonstrate your ability to meet quality standards and handle claims effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Swoon
✨Understand the Quality Standards
Familiarise yourself with the quality standards and inspection protocols relevant to upholstery. Be prepared to discuss how you would ensure that products meet these standards before dispatch.
✨Showcase Your Organisational Skills
As a Quality and Claims Coordinator, being organised is key. Bring examples of how you've successfully managed documentation and reporting in previous roles, highlighting your attention to detail.
✨Demonstrate Effective Communication
Communication is crucial in this role, especially when liaising with manufacturers. Prepare to share instances where your communication skills helped resolve issues or improve processes.
✨Express Your Passion for Design
Swoon values a passion for design and furniture. Be ready to discuss what inspires you about furniture design and how that passion translates into your work ethic and quality assurance.
