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- Tasks: Ensure top-notch quality for our unique upholstered products and manage claims efficiently.
- Company: Join Swoon, a vibrant online furniture brand with a passion for design.
- Benefits: Enjoy competitive salary, share options, wellbeing allowance, and free furniture on anniversaries.
- Why this job: Be part of a lean team making a real impact in the furniture industry.
- Qualifications: Experience in manufacturing or furniture production with strong attention to detail.
- Other info: Flexible working, increasing holiday allowance, and opportunities for community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Why join us? Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere. We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started... Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that’s fine too.
What we’re looking for: We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens. We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.
Key Responsibilities:- Ensure all upholstered products meet internal quality standards before dispatch
- Log all QC inspections on the designated platform
- Conduct spot check QC visits at UK and EU manufacturers
- Report all manufacturing defects to manufacturers
- Submit and follow up on claims for manufacturing defects
- Maintain all required compliance documentation
- Organised, proactive, and reliable
- Works well independently and in teams
- Quality-driven with a strong work ethic
- Passionate about design and furniture
- Flexible and adaptable
- Understanding of quality standards and inspection protocols
- Experience in manufacturing or furniture production
- Strong documentation and reporting skills
- Attention to detail and analytical thinking
- Effective communication and team collaboration
- Competitive salary
- Share options programme
- Wellbeing allowance
- Pension scheme
- Opt in private medical cover
- Your birthday as an additional day off
- A day off for volunteer/community work
- Free furniture on each anniversary of employment
- Increasing holiday allowance with tenure
- Friends & family discount
Liked what you read and keen to join us? Send us your application and we will get in touch very soon!
Upholstery Quality and Claims Coordinator employer: Swoon Editions
Contact Detail:
Swoon Editions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upholstery Quality and Claims Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the furniture and manufacturing industry on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Swoon and our unique approach to design. Understand our mission and values, and think about how your skills can contribute to our goals. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality control and claims management. Use specific examples from your past experiences to demonstrate your skills and how they align with our needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Upholstery Quality and Claims Coordinator
Some tips for your application 🫡
Show Your Passion for Design: When writing your application, let your love for design and furniture shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating quality products that customers will adore.
Be Organised and Detail-Oriented: Since the role is all about quality and claims, make sure your application reflects your organisational skills. Use clear headings, bullet points, and concise language to demonstrate that you can communicate effectively and keep things in order.
Highlight Relevant Experience: Don’t forget to mention any experience you have in manufacturing or furniture production. We’re keen to see how your background aligns with our needs, so be specific about your previous roles and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re tech-savvy and ready to embrace our digital-first approach!
How to prepare for a job interview at Swoon Editions
✨Know Your Quality Standards
Familiarise yourself with the quality standards and inspection protocols relevant to upholstery. Be ready to discuss how you would ensure that products meet these standards before dispatch, as this will show your understanding of the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed documentation and reporting in previous roles. Highlight your attention to detail and how it has positively impacted your work, as being organised is key for this position.
✨Demonstrate Your Passion for Design
Express your enthusiasm for furniture design and production during the interview. Share any personal projects or experiences that reflect your passion, as this aligns with the company's mission and culture.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle specific situations, such as reporting manufacturing defects or conducting QC visits. Think through your responses and be prepared to explain your thought process clearly.
