At a Glance
- Tasks: Ensure all upholstered products meet quality standards and manage claims efficiently.
- Company: Join Swoon, a dynamic online furniture brand with a mission to spark home obsession.
- Benefits: Competitive salary, share options, wellbeing allowance, and extra days off for your birthday.
- Other info: Flexible working arrangements and opportunities for personal growth in a collaborative environment.
- Why this job: Be part of a lean team where your impact is felt and valued.
- Qualifications: Organised, detail-oriented, and passionate about design with experience in manufacturing.
The predicted salary is between 36000 - 60000 £ per year.
Why join us?
Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.
We’re an online‑only furniture brand that’s making a digital experience better than a store. We design original pieces in‑house and our innovative NPD process discovers the next trend, fast.
Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started…
Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co‑working space, that’s fine too.
What we’re looking for
We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.
We are looking for a highly organised and detail‑oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.
Key Responsibilities:
- Ensure all upholstered products meet internal quality standards before dispatch
- Log all QC inspections on the designated platform
- Conduct spot check QC visits at UK and EU manufacturers
- Report all manufacturing defects to manufacturers
- Submit and follow up on claims for manufacturing defects
- Maintain all required compliance documentation
Personal Attributes:
- Organised, proactive, and reliable
- Works well independently and in teams
- Quality‑driven with a strong work ethic
- Passionate about design and furniture
- Flexible and adaptable
- Understanding of quality standards and inspection protocols
- Experience in manufacturing or furniture production
- Strong documentation and reporting skills
- Attention to detail and analytical thinking
- Effective communication and team collaboration
- Competitive salary
- Share options programme
- Wellbeing allowance
- Pension scheme
- Opt in private medical cover
- Your birthday as an additional day off
- A day off for volunteer/community work
- Free furniture on each anniversary of employment
- Increasing holiday allowance with tenure
- Friends & family discount
Liked what you read and keen to join us? Send us your application and we will get in touch very soon!
Upholstery Quality and Claims Coordinator in City of London employer: Swoon Editions
Swoon is an exceptional employer that fosters a vibrant and collaborative work culture, perfect for those who thrive in a dynamic environment. With flexible working arrangements, opportunities for personal growth, and a commitment to employee wellbeing, we ensure our team feels valued and empowered. Join us in our mission to create distinctive designs while enjoying unique benefits like share options, additional days off for volunteering, and free furniture on your work anniversaries.
StudySmarter Expert Advice🤫
We think this is how you could land Upholstery Quality and Claims Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the furniture and design industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Swoon’s products and values. Show us your passion for design and how you can contribute to our mission of creating distinctive pieces that customers will love.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality control and claims management. We want to see your analytical thinking and attention to detail shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Upholstery Quality and Claims Coordinator in City of London
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for design and furniture shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating quality products that people will cherish.
Be Organised and Detail-Oriented:Since the role is all about quality and claims, make sure your application reflects your organisational skills. Use clear headings, bullet points, and concise language to show us you can keep things tidy and on track.
Highlight Relevant Experience:If you've got experience in manufacturing or furniture production, don’t hold back! Share specific examples of how you've ensured quality standards in the past. This will help us see how you can fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Swoon Editions
✨Know Your Quality Standards
Familiarise yourself with the quality standards relevant to upholstery and furniture production. Be ready to discuss how you would ensure products meet these standards before dispatch, as this is crucial for the role.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your organisational abilities. Think about times when you successfully managed multiple tasks or projects, especially in a manufacturing or quality control context.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since effective communication is key in this role, be prepared to discuss how you would report defects and collaborate with manufacturers.
✨Demonstrate Your Passion for Design
Express your enthusiasm for furniture design and production during the interview. Share any personal experiences or insights that highlight your passion, as this aligns with the company’s mission and culture.
