At a Glance
- Tasks: Welcome visitors and support our community hub activities with excellent customer service.
- Company: Join Switch Up, a vibrant community hub making a difference in Nottingham.
- Benefits: Part-time hours, potential for extra shifts, and paid training provided.
- Other info: Flexible Saturday hours with opportunities for growth and additional responsibilities.
- Why this job: Be part of a team that changes lives and supports young people in your community.
- Qualifications: Experience in customer service or reception roles is essential; interest in sport is a plus.
The predicted salary is between 12 - 14 £ per hour.
If you:
- Have great communication skills
- Understand what it takes to make people feel welcome
- Have excellent organisational and administrative skills
We'd love to hear from you. Our Community Hub in Nottingham is exactly that – a centre for the local community. We have multiple activities taking place throughout the week, including a boxing school, but we are much more than just a boxing gym. We build champions in and out of the ring by supporting all our members to reach their true potential. We change lives.
Switch Up provides valuable, life-changing interventions for vulnerable young people. Many of the young people we support through Switch Up also attend our community hub and gym. Our club is affiliated with England Boxing, so maintaining high standards of professionalism, customer service and safeguarding is essential.
We are looking for a friendly, organised and reliable individual to join our Front of House team, supporting our delivery staff and helping to create a welcoming, safe and professional environment for everyone who uses our services. Experience working in a front of house, reception or customer service role is essential. An interest in sport or boxing would be an advantage.
You must be able to work on your own initiative, be self-motivated, have excellent attention to detail and be able to prioritise your workload effectively.
Hours
This is a Saturday-only position, working 11:30am to 2:00pm each week. There is potential for additional hours in the future to provide cover, support events, or meet the growing needs of the organisation. The successful candidate must be available to attend a paid onboarding and training programme, which will take place over a couple of days before starting in the role. The length of training will depend on how quickly the successful candidate becomes confident with our systems, processes and ways of working.
If you are looking for a part-time role around other commitments, please let us know your availability and the number of hours you are seeking when you apply. You may occasionally be required to work at our Mansfield site, so the ability to travel between Nottingham and Mansfield is desirable.
Interested?
If you'd like to know more and think you'd be a great fit, we'd love to hear from you. Please send us your CV. For more information about the role, please contact Khai Suleiman at khai.osuleiman@switch-up.org.uk. If you have experience in reception, front of house, customer service, hospitality, hosting, front desk, gym reception, membership administration or customer-facing roles, we'd encourage you to apply.
Front of House Receptionist (Nottingham) employer: SwitchUp
Switch Up Community Hub in Nottingham is an exceptional employer dedicated to making a positive impact in the lives of vulnerable young people. With a strong focus on community engagement and personal development, employees enjoy a supportive work culture that values teamwork and initiative. The part-time Front of House Receptionist role offers flexible hours, opportunities for additional shifts, and the chance to be part of a dynamic environment that fosters growth and change.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist (Nottingham)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SwitchUp and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SwitchUp and let us see your personality shine through!
We think you need these skills to ace Front of House Receptionist (Nottingham)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SwitchUp.
Get Familiar with Our Brand:Before applying, take some time to learn about SwitchUp and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SwitchUp
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SwitchUp.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SwitchUp will surely appreciate.
