At a Glance
- Tasks: Help customers manage their payments and build strong relationships in a fast-paced environment.
- Company: Join Switch2 Energy, a company that values teamwork and innovation.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Be part of a dynamic team with a focus on collaboration and resilience.
- Why this job: Make a real difference by helping people while developing your skills.
- Qualifications: Strong communication skills, empathy, and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our Customer Collections Representatives are an integral part of the Operations department, and we are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things.
Our Representatives are responsible for ensuring overdue debt is kept to a minimum and that customer payments are made in a timely manner. The successful candidate will support vulnerable and non-vulnerable customers by identifying appropriate arrears solutions and build effective relationships with customers, clients and colleagues whilst demonstrating best business practices.
Roles/Responsibilities
- Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
- Where appropriate, ensure supplies are disconnected pending payment.
- Negotiate cancellation or disconnection/reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
- Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
- Assist with collating information about debt to clients and providing effective updates.
- Provide full support to the Billing/Customer Services Team when needed.
- Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements.
- Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
- Become fully aware of the processes, procedures, systems and legislative requirements within our industry.
Key Skills and Behaviours Required
- Excellent communication and writing skills.
- Ability to listen and display empathy.
- Ability to manage conflict and conflict resolution - ideally have experience in credit control and/or debt recovery.
- Negotiation skills.
- Pro-Active attitude - use their initiative to help deliver resolutions.
- Motivated by hitting and exceeding targets.
- A willingness to learn is essential along with a genuine focus for doing what's right for customers.
- Ability to respond appropriately under pressure.
- Proficient in Microsoft Office suite.
- Proficient in navigating social media platforms.
- Real Team Player – we adopt a collaborative approach, and you must enjoy working as a part of a team.
- Genuine passion to help people and problem solve.
Our Company Values
- Commitment – Passion with purpose.
- Innovation – Delivering today, shaping tomorrow.
- Teamwork – Empowering individually to achieve collectively.
- Together – Strong relationships, stronger outcomes.
- Resilience – Facing challenges, embracing change.
Switch2 Energy is an equal opportunities employer.
Customer Collections Representative in Shipley employer: Switch2 Energy Limited
At Switch2 Energy, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Customer Collections Representatives play a vital role in our operations, with opportunities for personal and professional growth while working collaboratively in a fast-paced environment. We offer competitive benefits, a commitment to employee development, and a strong focus on teamwork, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collections Representative in Shipley
✨Tip Number 1
Get to know the company inside out! Research Switch2 Energy and understand their values, mission, and the role of a Customer Collections Representative. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication and empathy, try role-playing scenarios with friends or family. This will help you feel more confident when handling calls and negotiations during the interview process.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully resolved conflicts or helped customers in the past. This will demonstrate your proactive attitude and genuine passion for helping people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team and are willing to take that extra step.
We think you need these skills to ace Customer Collections Representative in Shipley
Some tips for your application 🫡
Show Your Communication Skills:Since excellent communication is key for the Customer Collections Representative role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your writing skills in your cover letter.
Tailor Your Application:We want to see how you fit into our team! Tailor your CV and cover letter to highlight your experience in credit control or debt recovery. Mention specific examples of how you've managed conflict or built relationships with customers in the past.
Demonstrate Your Pro-Active Attitude:In your application, let us know about times when you took the initiative to solve a problem or improve a process. We love candidates who are motivated and ready to exceed targets, so share those success stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Switch2 Energy Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Collections Representative inside out. Familiarise yourself with debt recovery processes, customer service best practices, and the specific challenges faced in this field. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your ability to listen, empathise, and resolve conflicts. Think of situations where you successfully negotiated or helped a customer through a tough time. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Your Team Spirit
This role requires a collaborative approach, so be ready to discuss how you've worked as part of a team in the past. Share specific examples of how you contributed to team goals or supported colleagues, and emphasise your willingness to learn from others and share knowledge.
✨Prepare for Pressure
Working in a fast-paced environment means you'll need to handle pressure well. Think about times when you've successfully managed stress or tight deadlines. Be prepared to discuss your strategies for staying calm and focused, as this will show your potential employer that you're ready for the challenges ahead.
