Switch2 Energy Limited is seeking a Customer Support Representative in Shipley, West Yorkshire. You will handle multi-channel customer inquiries, own cases from start to finish, assist with billing and appointments, and promote digital self‑service tools while maintaining high service levels across voice and digital channels.
The role requires professionalism, ownership, and strong communication across channels, with a dynamic workload including peak periods and possible call handling coverage.
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Multichannel Customer Support Advisor – Heat Networks employer: Switch2 Energy Limited
Join a dynamic and forward-thinking company that prioritises employee growth and well-being in the energy and heat network sector. As a Field Services Team Leader, you'll benefit from a hybrid working model, extensive training opportunities, and a supportive work culture that fosters collaboration and safety. With competitive benefits like health insurance, a company pension, and a cycle to work scheme, this role offers a rewarding environment for those passionate about operational excellence and team development.
