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For Companies At a Glance
- Tasks: Help customers manage their payments and build strong relationships in a fast-paced environment.
- Company: Join Switch2 Energy, a dynamic and inclusive workplace focused on teamwork.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers while developing valuable skills.
- Qualifications: Strong communication skills, empathy, and a proactive attitude are essential.
- Other info: Enjoy a collaborative atmosphere with a focus on learning and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Collections Representatives are an integral part of the Operations department, and we are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things. Our Representatives are responsible for ensuring overdue debt is kept to a minimum and that customer payments are made in a timely manner. The successful candidate will support vulnerable and non-vulnerable customers by identifying appropriate arrears solutions and build effective relationships with customers, clients and colleagues whilst demonstrating best business practices.
This list is by no means exhaustive and will be adapted to suit business needs:
- Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
- Where appropriate, ensure supplies are disconnected pending payment.
- Negotiate cancellation or disconnection/reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
- Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
- Assist with collating information about debt to clients and providing effective updates.
- Provide full support to the Billing/Customer Services Team when needed.
- Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements.
- Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
- Become fully aware of the processes, procedures, systems and legislative requirements within our industry.
Key Skills and Behaviours Required
- Excellent communication and writing skills.
- Ability to listen and display empathy.
- Ability to manage conflict and conflict resolution; ideally have experience in credit control and/or debt recovery.
- Negotiation skills.
- Pro-Active attitude - use their initiative to help deliver resolutions.
- Motivated by hitting and exceeding targets.
- A willingness to learn is essential along with a genuine focus for doing what's right for customers.
- Ability to respond appropriately under pressure.
- Proficient in Microsoft Office Suite.
- Proficient in navigating social media platforms.
- Real Team Player – we adopt a collaborative approach, and you must enjoy working as a part of a team.
- Genuine passion to help people and problem solve.
Switch2 Energy is an equal opportunities employer.
Customer Collections Representative employer: Switch2 Energy Limited
Contact Detail:
Switch2 Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Representative
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support customers and handle conflicts during the interview.
✨Tip Number 3
Be ready to share specific examples from your past experiences that demonstrate your negotiation skills and ability to manage conflict. Think of situations where you successfully resolved an issue or helped someone out – these stories will make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it gives you another chance to reiterate why you’d be a great fit for the Customer Collections Representative position.
We think you need these skills to ace Customer Collections Representative
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to empathise and connect with others.
Tailor Your Application: Take a moment to customise your application for the Customer Collections Representative role. Highlight any relevant experience in credit control or debt recovery, and mention how you can contribute to keeping debt levels low while supporting customers.
Demonstrate Your Pro-Active Attitude: We love candidates who take the initiative! In your application, share examples of how you've gone above and beyond in previous roles. This will show us that you're motivated and ready to tackle challenges head-on.
Keep It Professional: Remember, all written communication should adhere to company standards. Proofread your application for any typos or errors, and ensure it’s formatted neatly. A polished application will make a great first impression!
How to prepare for a job interview at Switch2 Energy Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Collections Representative. Familiarise yourself with debt recovery processes and the importance of maintaining good customer relationships. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past situations. Think about times when you’ve had to listen empathetically or resolve conflicts. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Think of specific instances where you’ve successfully navigated challenges, particularly in customer service or collections. This will highlight your proactive attitude and ability to deliver resolutions.
✨Emphasise Teamwork
As a Customer Collections Representative, you'll be part of a team. Share experiences that showcase your ability to work collaboratively. Highlight any projects where you contributed to a team goal or supported colleagues, as this will resonate well with the company’s collaborative culture.
