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For Companies At a Glance
- Tasks: Coordinate field operations, manage scheduling, and ensure efficient resource allocation.
- Company: Join Switch2 Energy, a leader in sustainable energy solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Be part of a dynamic team making a real difference in energy management.
- Qualifications: GCSEs or NVQ in customer service/administration; 2 years' experience preferred.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Main Purpose of the Role
The Field Support Team is responsible for allocating field resources whilst ensuring Service Level Agreements are always adhered to. The primary function of the role is to provide the back-office administration of the Field Operations Department and ensuring that agreed appointments are scheduled and to work in conjunction with the regional supervisor to deliver the responsive, cyclical and commissioning works across their respective regions throughout the year.
Whilst the following tasks are undertaken it is essential that the respective escalation procedures are adhered to and always followed. Additionally, it is expected that all team members will work extremely closely together forming and maintaining a strong team environment including the fostering of a close working relationship with their respective regional engineering team. Due to the operational nature of this role, this team unit is seen as an essential component to the successful delivery of the operational objectives and the wider ranging success of Switch2 Energy Ltd.
Main Responsibilities
- Work in Progress Management – Manage Work in Progress (WIP) so that all live works are carried out effectively, ensuring that the total WIP value does not exceed agreed parameters and maintain the status of the system to ensure that the most up to date information is always available. Throughout this process liaise with the client and/or resident or internal department where applicable and your engineering team in a professional and coherent manner ensuring that all parties are fully informed with respect to live jobs.
- Scheduling, Engineer Allocation – Assign all live jobs for re-active, planned and CMV work held within the WIP file to the engineering team and ensure that the correct engineer resource has been allocated based upon their geographical location, competencies level and expected duration of the proposed works in accordance with their daily schedule.
- Resource Planning – Plan the regional resources to accommodate commissioning works, inter departmental engineering requirements, contractual obligations i.e. CMV, exception checking programs and other pre-planned programs of work as required.
- Scheduling, Appointments – Where an appointment is required ensure that these are agreed in accordance with our contractual obligations wherever possible, the availability of the regional resources and the current WIP schedule. If a proposed or agreed appointment cannot be honoured contact the customer and re-schedule their appointment as appropriate.
- Project Coordination – Assist with the programming and scheduling of any project works being undertaken within your region including taking ownership in relation to engineer availability, monitoring progress and ensuring projects are completed within the required timescales.
- Health & Safety Flags – Update and maintain any reported H&S flags within the SMART Serve application immediately escalating any H&S issues through the companies designated escalation procedures.
- Cyclical Maintenance Visit Management – Plan, coordinate and schedule the contracted CMV works within your region working closely with the regional engineer team and the client including requesting their support where standard access routines are proving ineffective.
Key Skills and Behaviours Required
- Excellent communication skills. Comfortable with use of telephone systems. The ability to liaise with both Customers and Engineers over the telephone in a professional, highly organised manner.
- Experience in a scheduling/planning role.
- Ability to deal with changing environments from highly pressurised to quieter times.
- Comprehensive PC Skills including familiarity with the Microsoft Office Package (Excel, Word, Outlook, SharePoint) and the ability to feedback performance issues associated with internal software.
- Strong attention to detail and the ability to analyse and interpret large volumes of data.
- Problem solving ability.
- Excellent numerical skills.
- Excellent administrative and organisational skills.
- Ability to effectively and accurately manage a high-volume workload.
- Regularly reviewed data, schedules, or workloads to spot emerging problems without being prompted.
- Sought out information, data, or resources needed to solve the issue without waiting for instruction.
- Brought together the right people (engineers, supervisors, customers, internal teams) to resolve a problem efficiently.
Knowledge, Training and Relevant Experience to do the job
- Educated to GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration.
- Minimum of 2 years' experience in a similar role.
- Experience in utilities would be an advantage.
Switch2 Energy is committed to equal employment opportunities.
Field Operations - Planning & Scheduling Coordinator in Baildon employer: Switch2 Energy Limited
Contact Detail:
Switch2 Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations - Planning & Scheduling Coordinator in Baildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and the role. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple gesture that keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s get you that job!
We think you need these skills to ace Field Operations - Planning & Scheduling Coordinator in Baildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations role. Highlight your experience in scheduling and planning, and don’t forget to mention any relevant skills like communication and problem-solving that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your ability to manage workloads and liaise with both customers and engineers.
Show Off Your Tech Skills: We love tech-savvy candidates! Make sure to highlight your proficiency with Microsoft Office and any other relevant software. If you’ve worked with scheduling tools or databases, give us the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Switch2 Energy!
How to prepare for a job interview at Switch2 Energy Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Planning & Scheduling Coordinator. Familiarise yourself with terms like Work in Progress (WIP) management and resource planning. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and engineers, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated in a professional manner, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems in a scheduling or planning context. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you brought together the right people to resolve issues efficiently.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills, particularly Excel and SharePoint, as these are crucial for the role. If you have experience with any scheduling software, mention it! Being able to demonstrate your technical proficiency will give you an edge in the interview.