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For Companies At a Glance
- Tasks: Manage field operations, scheduling, and resource allocation for efficient service delivery.
- Company: Join Switch2 Energy, a leader in the utilities sector with a commitment to innovation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in energy services.
- Qualifications: GCSEs or NVQ in customer service/administration; 2 years in a similar role preferred.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Main Purpose of the Role
The Field Support Team is responsible for allocating field resources whilst ensuring Service Level Agreements are adhered to at all times. The primary function of the role is to provide the back office administration of the Field Operations Department and ensuring that agreed appointments are scheduled and to work in conjunction with the regional supervisor to deliver the responsive, cyclical and commissioning works across their respective regions throughout the year.
Main Responsibilities
- Work in Progress Management – Manage Work in Progress (WIP) so that all live works are carried out effectively, ensuring that the total WIP value does not exceed agreed parameters and maintain the status of the system to ensure that the most up to date information is available at all times. Throughout this process liaise with the client and/or resident or internal department where applicable and your engineering team in a professional and coherent manner throughout ensuring that all parties are fully informed with respect to live jobs.
- Scheduling, Engineer Allocation – Assign all live jobs for re-active, planned and CMV work held within the WIP file to the engineering team and in doing so ensure that the correct engineer resource has been allocated based upon their geographical location, competencies level and expected duration of the proposed works in accordance with their daily schedule.
- Resource Planning – Plan the regional resources to accommodate commissioning works, inter departmental engineering requirements, contractual obligations i.e. CMV, exception checking programs and or other pre planned programs of work as required.
- Scheduling, Appointments – where an appointment is required ensure that these are agreed in accordance with our contractual obligations wherever possible, the availability of the regional resources and the current WIP schedule. In the event that a proposed or agreed appointment cannot be honoured make contact with the customer and re-schedule their appointment as appropriate.
- Project Coordination – Assist with the programming and scheduling of any project works being undertaken within your region including taking ownership in relation to engineer availability, monitoring progress and ensuring projects are completed within the required timescales.
- Health & Safety Flags – Update and maintain any reported H&S flags within the SMART Serve application immediately escalating any H&S issues through the companies designated escalation procedures.
- Cyclical Maintenance Visit Management – Plan, coordinate and schedule the contracted CMV works within your region working closely with the regional engineer team and the client including requesting their support where standard access routines are proving ineffective.
- Call Handling – to take and manage the following calls in a highly professional manner from our broad range of customers, logging the information correctly and as fully as possible on our bespoke SMART Serve System (SMS), offering service appointments where appropriate, and managing the expectations of the caller in accordance with the Companies policies and ethos. Whilst taking the calls, analyse the fault in as much detail as possible in order to establish if a maintenance visit is required and entering the collated information comprehensively on the SMS.
Call Types
- Prepayment or POS Queries
- Response Maintenance Calls
- Cyclical Maintenance Visit Calls
- Engineer Queries
- Complaint Handling
Key Skills and Behaviours Required
- Excellent communication skills.
- Comfortable with use of telephone systems.
- The ability to liaise with both Customers and Engineers over the telephone in a professional, highly organised and professional manner.
- Experience in a Call Centre/Customer related role.
- Ability to deal with changing environment from highly pressurised to quieter times.
- Comprehensive PC Skills including the familiarity of the Microsoft Office Package (Excel, Word, Outlook, SharePoint) the ability to feedback performance issues associated with internal software.
- Strong attention to detail and the ability to analyse and interpret large volumes of data.
- Problem solving ability.
- Excellent numerical skills.
- Excellent administrative and organisational skills.
- Ability to effectively and accurately manage a high-volume workload.
- Knowledge of invoice processing.
Knowledge, Training and Relevant Experience to do the job
- Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration.
- Minimum of 2 years experience in a similar role.
- Experience in utilities would be an advantage.
Switch2 Energy is committed to equal employment opportunities.
Field Operations Administrator (Temp) in Baildon employer: Switch2 Energy Limited
Contact Detail:
Switch2 Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Administrator (Temp) in Baildon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Field Operations team. You never know, they might even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling, resource management, and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Field Operations Administrator (Temp) in Baildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Operations Administrator role. Highlight your communication skills, call handling experience, and any relevant admin roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving abilities and attention to detail – we love those traits!
Show Off Your Tech Skills: Since the role involves using systems like SMART Serve and Microsoft Office, make sure to mention your proficiency with these tools. If you have experience with data analysis or managing workloads, let us know – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Switch2 Energy Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Field Operations Administrator role. Familiarise yourself with the responsibilities like Work in Progress Management and scheduling appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and engineers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively managed calls or resolved issues. This will highlight your ability to handle the demands of a call centre environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've successfully dealt with high-pressure situations or complex data analysis. This will showcase your analytical skills and your capability to manage a high-volume workload effectively.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Office, especially Excel and SharePoint, as well as any bespoke systems you might encounter. Being able to discuss your experience with these tools will demonstrate your readiness to hit the ground running in the role.
