B2C Communications Executive

An integral part of the Switch2 Marketing team, this role will lead the delivery of agile B2C communications that respond to business priorities and market opportunities. Working closely with colleagues across the business, it will drive stronger resident engagement and help make Switch2 the brand of choice for customers.

Key responsibilities

User journey and communications

Responsibilities related to improving customer experiences, digital touchpoints, and engagement:

• Ownership for B2C communications and campaigns in line with wider business objectives.
• Lead on reactive communications for the business, updating customers on progress updates and planned downtime
• Lead in developing and executing B2C marketing campaigns to increase engagement
• Support developing Reputation Strategy to gain positive customer reviews
• Support the digital transformation journey with the customer service and product teams
• Build a content