At a Glance
- Tasks: Assist customers with rental needs and provide excellent service in-person and over the phone.
- Company: Join a leading family-run car and van rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, discounts, and potential bonuses.
- Other info: Dynamic team culture with exciting events and a focus on employee well-being.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Customer service skills and a valid driving licence required; experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At SwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Wilton employer: Switch
At SwitchCar Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With comprehensive training, competitive benefits including a pension scheme, employee discounts, and opportunities for bonuses, we ensure our employees thrive in their roles while enjoying a fulfilling career in the car rental industry. Our family-oriented approach and commitment to outstanding customer service make us a rewarding place to work, especially at our vibrant Exeter head office.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Wilton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SwitchCar Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the SwitchCar team. Plus, it’s super easy to do!
We think you need these skills to ace Rental Agent in Wilton
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role of a Rental Agent involves and how your experience aligns with our needs.
Show Off Your Customer Service Skills:Since this role is all about assisting customers, highlight any previous experience you have in customer service. We love candidates who can demonstrate their ability to communicate effectively and provide outstanding service.
Be Honest About Your Availability:This is a zero-hour contract, so it's important to be clear about your availability throughout the week. Let us know when you can work, as flexibility is key for this position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Switch
✨Know Your Stuff
Before the interview, make sure you understand the car and van rental industry. Familiarise yourself with common rental processes, customer service expectations, and the specific offerings of the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the company's dedication to outstanding service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle different customer situations, such as dealing with complaints or upselling rentals. This will demonstrate your ability to think on your feet and your understanding of customer needs.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can grow within the company.
