At a Glance
- Tasks: Lead a team and support branch operations while delivering top-notch customer service.
- Company: Join a leading family-run rental company with a focus on growth and employee care.
- Benefits: Enjoy a company car, 30 days holiday, pension contributions, and exciting employee discounts.
- Other info: Work across multiple locations and enjoy a fast-paced, supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment with opportunities for career advancement.
- Qualifications: Management experience in the service industry and excellent communication skills required.
The predicted salary is between 38556 - 42500 £ per year.
As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branches, coordinating operations by working in several physical locations within a regional area while delivering exceptional customer service. You will lead a team and work closely with other departments to achieve organizational goals.
Hours: Full Time 40 hours Mon-Fri + Saturday on rotation
What can we offer you?
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have previous management experience in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check
Main Duties
- Identify and convert sales opportunities, motivate team in upselling of incremental products
- Identify new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry
- Manage all thrifty processes and procedures in line with audit criteria
- Ensure colleagues are fully trained in line with company guidelines
- Work within Service Level Agreements and drive performance improvement ensuring the branch meets all its KPI objectives
- Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible
- Effective communication with your Senior Location Manager and colleagues to collectively deliver success
- Manage your time proactively to ensure branch performance is on target
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
Apply now!
Roving Support Manager in Southampton employer: Switch
As a Roving Support Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and satisfaction. With benefits such as a company car, generous holiday allowance, and access to exclusive discounts, our family-oriented culture fosters collaboration and excellence in customer service across our 88 rental locations. Join us in Exeter, where your contributions will be valued, and your career can flourish within one of the UK's leading rental companies.
