At a Glance
- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Join a leading family-run car rental company dedicated to outstanding service.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Other info: Dynamic work environment with great career growth and fun company events.
- Why this job: Kickstart your career in the car rental industry with in-job training and commission opportunities.
- Qualifications: Must hold a full valid driving licence for at least 12 months.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Salisbury employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values our employees as family. With comprehensive training, generous holiday allowances, and unique benefits like the SwitchSavings platform and cycle to work scheme, we empower our team members to grow and thrive in their careers. Located in Exeter, our head office fosters a collaborative environment where your contributions directly impact our success in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Car Rental Agent in Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Switch Car Rental. Understand their values and what makes them stand out in the car rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple gesture that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Car Rental Agent in Salisbury
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the car rental industry shine through! We want to see that you're excited about helping customers and being part of our team at Switch Car Rental.
Tailor Your Application:Make sure to customise your application to highlight relevant experience or skills. If you've worked in customer service before, mention it! We love seeing how your background fits with what we do.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Just tell us why you’d be a great fit for the role of Rental Agent!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Switch
✨Know Your Stuff
Before the interview, make sure you understand the car rental industry and what Switch Car Rental stands for. Familiarise yourself with their fleet options and customer service values. This will show that you're genuinely interested in the role and ready to contribute.
✨Practice Customer Interactions
Since you'll be dealing with customers both face-to-face and over the phone, practice common customer scenarios. Think about how you'd handle inquiries or complaints. Role-playing with a friend can help you feel more confident and prepared.
✨Highlight Your Sales Skills
Upselling is a key part of this role, so be ready to discuss any previous experience you have in sales or customer service. Share specific examples of how you've successfully upsold products or services in the past, and be prepared to demonstrate your persuasive skills.
✨Show Your Flexibility
This position requires availability throughout the week, so be clear about your schedule during the interview. Emphasise your willingness to adapt and work varied hours, as this shows you're committed to being a reliable team member.
