Job Description
Job Title: Customer Service ApprenticeFull time on the job training working with third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship.You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branch'sLocation: St AlbansHours : Full Time 40 hours Mon-FriBenefits :30 days holiday (including bank holidays)Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesThe Role:As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.Main DutiesIdentify and exceed customer requirementsEnsure all administrative tasks are completed dailyCoordinate and facilitate the delivery and collection of rental vehicles to and from designated locationsEfficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreementsMaintain a full understanding of retail rental proceduresConsistently comply with the Switch processAnswering phone calls and responding to emailsSkills, Experience, and Qualifications RequiredGCSE required in Math and EnglishCommunication skillsStrong administrative skillsProficient computer skillsAbout us:Switch is the largest privately owned leasing company in the UK with 85 locations nationwide.We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service.
With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!APPLY NOW and join us!TPBN1_UKTJ
Customer Service Apprentice in Saint Albans employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Head Office located in Exeter. With flexible working hours, generous benefits including 30 days holiday, free onsite gym, and opportunities for employee growth, we ensure that our team members feel valued and motivated. Join us to be part of a dynamic family business where your contributions truly matter and where we celebrate success together.
