At a Glance
- Tasks: Assist customers with their rental needs and provide excellent service both in-person and over the phone.
- Company: Join a leading family-run car and van rental company in the UK.
- Benefits: Enjoy 22 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Be part of a supportive team that values hard work and dedication.
- Why this job: Kickstart your career in a fast-paced environment with great training and growth opportunities.
- Qualifications: Customer service experience and a valid driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
This role is a 40 Hour Contract. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At SwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 22 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.
Rental Agent - Full Time employer: Switch
At SwitchCar Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual growth. With comprehensive training, competitive benefits including a pension scheme, employee discounts, and opportunities for bonuses, we ensure our employees thrive in their careers while enjoying a fulfilling work-life balance. Our family-oriented approach and commitment to exceptional customer service make us a standout choice for those looking to build a rewarding career in the car and van rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent - Full Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SwitchCar Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Rental Agent - Full Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Rental Agent role. Highlight any relevant experience in customer service or the rental industry, and don’t forget to mention your attention to detail. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Switch
✨Know the Company Inside Out
Before your interview, take some time to research SwitchCar Rental. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved a complaint or helped someone find the perfect rental. Be ready to discuss how you can bring that same dedication to SwitchCar Rental.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or work under pressure. Practising your responses can help you feel more confident during the interview. Remember, it’s all about demonstrating your ability to thrive in a fast-paced environment.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism. Plus, looking the part can boost your confidence as you step into the interview room.
