At a Glance
- Tasks: Provide outstanding customer service and support through various communications.
- Company: Join Switch, the largest privately-owned leasing company in the UK.
- Benefits: Enjoy 22 days holiday, gym access, and employee discounts.
- Other info: Dynamic office environment with full training provided.
- Why this job: Be part of a team that values your contribution and offers growth opportunities.
- Qualifications: No experience needed; just bring your communication skills and enthusiasm.
The predicted salary is between 23850 - 29150 £ per year.
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Salary: £26,523.23 per annum
Benefits:
- 22 days holiday, increasing to 27 plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. No prior experience is necessary, full training will be given. This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customers satisfaction
- To process data accurately using a variety of inhouse systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently, as well as in a part of the team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us:
Switch is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do. Shape the future with us.
APPLY NOW and join our team!
Customer Support Agent in Plymouth employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Head Office located in Exeter. With flexible working hours, generous benefits including 30 days holiday, free onsite gym, and opportunities for employee growth, we ensure that our team members feel valued and motivated. Join us to be part of a dynamic family business where your contributions truly matter and where we celebrate success together.
