At a Glance
- Tasks: Support administrative processes and manage customer enquiries in a fast-paced environment.
- Company: Join Switch Car and Van Rental, the largest privately-owned rental company in the UK.
- Benefits: Enjoy 30 days holiday, free gym access, and employee discounts.
- Other info: Full training provided and a chance to shape the future with us.
- Why this job: Kickstart your career in a supportive team-focused workplace with growth opportunities.
- Qualifications: Strong attention to detail and proficiency in Microsoft Office applications.
The predicted salary is between 28000 - 28500 £ per year.
Are you looking to start or develop your career in the Car and Van Rental industry? Switch Car and Van Rental is recruiting for an Administrator to join our Head Office team in Exeter. In this role, you'll support the smooth running of our administrative processes, managing customer enquiries, monitoring inboxes, producing reports for internal teams and customers, and ensuring all account paperwork is completed accurately and efficiently - from new account creation, credit checks, and tariff updates.
At Switch Car and Van Rental, our colleagues work hard to deliver high-quality Administration support, ensuring we provide great service the first time, every time.
Location: Exeter
Hours: 37.5 hours per week Monday-Friday
Salary: £24,865.53
What can we offer you?
- 30 days holiday, inclusive of bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
About you:
- Hardworking and able to work both independently and as part of a team in a fast-paced environment
- Flexible, proactive, and motivated with a can-do attitude
- Meticulous with excellent attention to detail
- Able to work to deadlines with strong organisational skills
- Competent with Microsoft Office applications
What we can offer you:
- Full training on our internal systems and portals
- Development across all areas of Administration
- The opportunity to work in a supportive, professional environment
- A solid grounding in administration processes and office procedures
- A chance to begin or continue your career in a team-focused workplace
The Ideal Candidate:
- Good working knowledge of Microsoft Word, Excel, and Outlook
- Strong attention to detail and confidentiality
- A confident team player with a positive, solution-focused approach
- Able to follow and uphold company security procedures relating to office and personnel
About Us: Switch is the largest privately-owned rental company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do. Shape the future with us!
Administrator in Plymouth employer: Switch
Switch Car and Van Rental is an exceptional employer, offering a supportive and professional environment for Administrators at our Exeter Head Office. With a strong focus on employee growth, we provide comprehensive training, generous benefits including 30 days holiday, free onsite gym, and a vibrant work culture that values teamwork and dedication. Join us to be part of a family-owned business where your contributions are recognised and rewarded, shaping the future of the car and van rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Switch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Switch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Switch:Your cover letter is your chance to shine! Tell us why you want to work at Switch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Switch!
How to prepare for a job interview at Switch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
