At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Switch, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a family-oriented business.
- Why this job: Gain valuable customer service skills while earning a salary and qualifying for an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 15000 - 20000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Peterborough
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Switch is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Apprentice in Peterborough employer: Switch
Switch is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on experience with formal training. Located in Peterborough, our vibrant work culture fosters teamwork and innovation, while generous benefits such as 30 days holiday, a company pension scheme, and employee discounts ensure a rewarding work-life balance. Join us to be part of a family-oriented business where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Switch. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Service Apprentice, your ability to communicate effectively is key to success in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great way to reiterate your interest in joining our team!
We think you need these skills to ace Customer Service Apprentice in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Apprentice role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping our customers with their queries!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Switch
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Apprentice. Familiarise yourself with the car rental process and think about how you would handle common customer queries. This will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved issues or helped customers in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Dress the Part
First impressions matter! Dress smartly for your interview to convey professionalism. Even if the company has a casual dress code, looking polished shows that you take the opportunity seriously.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process or what a typical day looks like. It shows your interest in the role and helps you gauge if it's the right fit for you.
