At a Glance
- Tasks: Assist customers with rental needs and provide excellent service in person and over the phone.
- Company: Join a leading family-run car rental company with a focus on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Dynamic work environment with flexible hours and exciting team events.
- Why this job: Kickstart your career in the car rental industry with in-job training and growth opportunities.
- Qualifications: Customer service skills, attention to detail, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you:
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Oxford employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With comprehensive training, competitive benefits including a pension scheme, employee discounts, and opportunities for bonuses, we ensure our employees thrive in their careers while enjoying a fulfilling work-life balance. Our family-oriented approach and commitment to exceptional customer service make us a standout choice for those looking to grow within the car rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Switch Car Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you can demonstrate your ability to handle queries and complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your flexibility! As this is a zero-hour contract, highlight your availability and willingness to work various shifts. Let them know you’re keen to jump in whenever they need you, whether it’s weekdays or weekends.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Agent in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Rental Agent role. Highlight any relevant experience in customer service or the rental industry, and show us how your skills match what we're looking for!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. A friendly tone can go a long way in showing us you’d fit right in with our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Make sure to include all the key details about your experience and skills without rambling on.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Switch
✨Know the Company
Before your interview, take some time to research Switch Car Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations, as this will resonate well with the interviewers.
✨Be Ready for Role-Specific Questions
Expect questions related to the responsibilities of a Rental Agent, such as handling rental agreements and vehicle checks. Familiarise yourself with these tasks and think about how your previous experience can relate to them. This preparation will help you feel more confident during the interview.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for business casual attire that reflects professionalism. This shows that you respect the opportunity and are serious about the role.
