At a Glance
- Tasks: Assist customers with their rental needs and provide outstanding service.
- Company: Join a leading family-run car rental company with a focus on customer satisfaction.
- Benefits: Enjoy 22 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Dynamic work environment with exciting summer and Christmas events.
- Why this job: Kickstart your career in the car rental industry with in-job training and growth opportunities.
- Qualifications: Great communication skills, attention to detail, and a valid driving licence required.
The predicted salary is between 18900 - 23100 £ per year.
This role is a 40 Hour Contract Are you looking to start a career in the Car Rental Industry?
Whether you have current or prior experience, this could be the perfect opportunity for you!
We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions.
This position offers potential commission opportunities for successfully upselling our long-term rentals.
At
Switch
Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.
What can we offer you? 22 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers.
You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction.
You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches.
You will also take part in conducting daily fleet and vehicle checks.
About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service.
Such growth has brought increased career opportunities and security for each of our employees.
As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet.
We operate in 81 rental locations across the UK, Scotland, and Northern Ireland.
Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.
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Locations
Rental Agent - Full Time in Newport, Wales employer: Switch
As a Vehicle Valeter at our Shipton Bellinger location, you will join a friendly and supportive team that values your commitment to delivering exceptional service. We offer a range of benefits including a company pension scheme, generous holiday allowance, and opportunities for career progression, ensuring that you can grow and thrive in your role while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent - Full Time in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Switch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Switch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Agent - Full Time in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Switch:Your cover letter is your chance to shine! Tell us why you want to work at Switch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Switch!
How to prepare for a job interview at Switch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
