At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service in a fast-paced environment.
- Company: Join Switch, the largest privately owned leasing company in the UK.
- Benefits: Enjoy 30 days holiday, free parking, and a supportive work culture.
- Other info: Great opportunities for personal growth and development await you!
- Why this job: Shape your career while making a real impact in a growing company.
- Qualifications: Customer service skills and previous experience in the car rental industry preferred.
The predicted salary is between 27000 - 33000 £ per year.
Location: Bexley
Hours: Full Time (40 hours)
As an Assistant Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve organizational goals.
Benefits:
- 30 days holiday (including bank holidays)
- Free onsite parking
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Friendly and supportive working environment
Main Duties:
- Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis
- Ensure comprehensive training for yourself and colleagues in line with company guidelines
- Manage all Switch processes and procedures in line with audit criteria
- Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives
- Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager
- Maintain effective communication with your Senior Location Manager and colleagues for collective success
- Proactively manage your time to ensure branch performance meets targets.
Key Responsibilities:
- May be required to work at another location within a reasonable distance
- Uphold GDPR rules and stay vigilant against potential cybersecurity threats
- Act as an ambassador for the company, promoting company interests at all times
- Ongoing completion of training on our platform
- Ensure all accidents/incidents are reported following company guidelines
- Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation.
Skills, Experience, and/or Qualifications Required:
- Ability to handle multiple tasks, prioritize effectively and work under pressure
- Self-starter with a positive approach to team development and continuous improvement
- Demonstrate excellent customer service and lead by example
- Previous experience in the car rental industry or a related field
- Excellent communication and administrative skills
- Computer skills (email, spreadsheets, and the ability to learn/use in-house systems)
- Full driving licence (held for 12 months at least)
If you are ready to embark on a challenging yet rewarding career path, apply now to be part of our dynamic team!
About us: Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. Our Head Office is the heart of our operations, and we're on the lookout for an exceptional Reservations Manager to lead our team to new heights. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do! Join us and shape the future with us!
Assistant Branch Manager in London employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Head Office located in Exeter. With flexible working hours, generous benefits including 30 days holiday, free onsite gym, and opportunities for employee growth, we ensure that our team members feel valued and motivated. Join us to be part of a dynamic family business where your contributions truly matter and where we celebrate success together.
