At a Glance
- Tasks: Assist customers with their rental needs and provide excellent service in person and over the phone.
- Company: Join a leading family-run car and van rental company with a focus on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Flexible zero-hour contract with exciting events and a supportive work culture.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Hardworking team player with great attention to detail and customer service skills.
The predicted salary is between 10 - 12 £ per hour.
This is a zero hour contract role! Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At SwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Gorseinon employer: Switch
At SwitchCar Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual growth. With comprehensive training, competitive benefits including a pension scheme and employee discounts, and opportunities for bonuses, we ensure our employees thrive in a fast-paced environment while delivering exceptional customer service. Join us in Exeter, where your contributions are recognised and rewarded, and be part of a family business that prioritises its people.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Gorseinon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SwitchCar Rental. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers face-to-face and over the phone, think of scenarios where you can demonstrate your excellent communication skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent SwitchCar Rental well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Rental Agent in Gorseinon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had or how you've worked in fast-paced environments. This helps us see why you're the perfect match for the Rental Agent role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a strong candidate. Remember, we’re looking for attention to detail, so make sure your application is well-structured!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining our team at SwitchCar Rental. We can’t wait to hear from you!
How to prepare for a job interview at Switch
✨Know the Company
Before your interview, take some time to research SwitchCar Rental. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved a complaint or helped someone find the perfect rental. Be ready to discuss these scenarios during your interview.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your attention to detail. Practising your responses can help you feel more confident. Consider doing mock interviews with a friend or family member to refine your answers.
✨Dress the Part
Even though this is a zero-hour contract role, first impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
